Our Terms & Conditions
Welcome to Sugandhi Herbals 01
By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
These terms apply to all visitors, users, and customers of Sugandhi Herbals. We reserve the right to update or modify these terms at any time without prior notice.
Product Information & Disclaimer 02
Our herbal and Ayurvedic products are made with natural ingredients and are formulated to support holistic wellness. However, please note:
- Individual Results May Vary: Results depend on factors such as hair type, skin type, lifestyle, and regular usage.
- Not a Substitute for Medical Advice: Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Product Descriptions: We strive to provide accurate descriptions, but we do not warrant that product descriptions are error-free.
- Allergens: Please check ingredient lists carefully. We are not responsible for allergic reactions or sensitivities.
⚠️ Important: Always perform a patch test before using any new product. If you experience irritation, discontinue use and consult a healthcare professional.
Pricing & Availability 03
All prices are listed in USD and are subject to change without prior notice. We strive to ensure accuracy, but errors may occur.
- Price Changes: Sugandhi Herbals reserves the right to modify prices at any time.
- Product Availability: Items may be out of stock or discontinued without notice.
- Order Confirmation: We reserve the right to cancel orders due to pricing errors or stock unavailability.
- Taxes & Duties: Applicable taxes and duties are calculated at checkout.
Intellectual Property 04
All content on this website, including text, images, logos, product designs, and graphics, is the exclusive intellectual property of Sugandhi Herbals and is protected by copyright and trademark laws.
- Usage Restriction: You may not copy, reproduce, distribute, or exploit any content without our prior written consent.
- Brand Identity: Our logo, brand name, and product designs are registered trademarks.
- Unauthorized Use: Any unauthorized use may result in legal action.
For permissions or inquiries, please contact us.
Shipping & Delivery 05
We work with trusted delivery partners to ensure your orders reach you safely and on time. However, we are not responsible for:
- Delays: Unforeseen delays caused by weather, customs, or courier services.
- Lost/Stolen Packages: Once dispatched, we are not liable for lost or stolen packages.
- Incorrect Addresses: Please double-check your shipping address. We are not responsible for orders shipped to incorrect addresses.
- Estimated Timelines: Delivery times are estimates and not guaranteed.
For shipping-related inquiries, please contact our support team at sugandhiherbals17@gmail.com.
Returns & Refunds 06
We want you to be completely satisfied with your purchase. If you are not happy, please refer to our return policy:
- Eligibility: Returns are accepted within 30 days of delivery for unused, unopened products.
- Refund Processing: Refunds are issued to the original payment method within 7-10 business days.
- Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or incorrect.
- Final Sale: Certain items (e.g., personalized products) may not be eligible for return.
📦 Tip: For a smooth return experience, please include your order number and contact details in the return package.
Limitation of Liability 07
Sugandhi Herbals is not liable for any direct, indirect, incidental, or consequential damages arising from:
- Product Misuse: Use of products not in accordance with instructions.
- Third-Party Services: Delays, errors, or issues caused by delivery partners or payment gateways.
- Website Downtime: Temporary interruptions in website availability.
- Health Outcomes: Individual results may vary, and we do not guarantee specific outcomes.
Our liability is limited to the total amount you paid for the products in question.
Governing Law 08
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
Have Questions?
If you have any questions, concerns, or need clarification about these Terms & Conditions, please reach out to us.